Refunds & Cancellations

1. Who this policy covers

This policy applies to purchases directly from PTech LLC, operating as PTech Solutions. Contact us at info@ptechsolutions.net. Our registered mailing address is 30 N Gould St Ste N, Sheridan, WY 82801, United States.

Read this policy together with the relevant proposal, product description, and purchase terms. Product-specific conditions will be disclosed before purchase. Nothing in this policy limits mandatory consumer rights or remedies under applicable law.

2. Custom development and professional services

You may request cancellation by email. If work has not started, we will refund the amount paid in full.

If work has started, we will deduct the value of work completed and any non-refundable third-party costs you approved in advance, and refund any remaining prepaid balance. We will provide a breakdown of these deductions. Work is assessed against the agreed scope, milestones, or rates in your proposal or project agreement.

3. Subscriptions

You may request cancellation at any time by emailing us with the subscription and account details. If the product provides account-based cancellation, you may also use that option. Cancellation stops future renewals; access continues until the end of the period already paid for.

We do not provide prorated refunds solely because you cancel partway through a billing period, except where required by law or expressly provided in the product’s purchase terms. Incorrect or duplicate charges and failures to provide the purchased service can be reported for review.

The product’s purchase page will state the billing interval, price, currency, renewal terms, and any trial conditions before you subscribe.

4. Digital products

If a digital product has not yet been delivered and access has not been provided, you may cancel for a full refund.

After delivery or access, refunds are reviewed where the product is defective, access cannot be provided, or you were charged more than once for the same purchase. Contact us with details so we can investigate and, where appropriate, provide a fix, replacement, or refund. Mandatory rights and any more favorable product-specific refund terms remain applicable.

Where applicable law provides a right of withdrawal, immediate digital delivery does not remove that right unless the required consent and acknowledgement have been obtained.

5. How to request help

Email info@ptechsolutions.net with the subject “Cancellation or refund request.” Include the name and email used for purchase, the relevant invoice or order reference if available, the service or product, and the reason for the request. Do not include your full card number or other payment credentials.

We will review the request, explain the outcome and any deductions, and arrange any approved refund to the original payment method where available. The time for a refund to appear depends on the payment provider and your bank; we will communicate the expected timing when it is processed.

6. Delivery and third-party purchases

Custom software delivery dates and milestones are agreed in the project proposal or agreement. Digital products and subscriptions are delivered electronically through the access method described before purchase. This website does not sell or ship physical goods.

If you purchase through an app store, marketplace, or another merchant of record, that seller’s cancellation and refund process applies. Contact us if you need help identifying the correct purchase channel.